Before you meet
- Use the platform claim status to confirm the claim was approved.
- Agree on a public location and daytime meeting where possible.
- Carry a charged phone and tell someone you trust where you are going.
- Ask the claimant to bring reasonable proof, such as matching details, a receipt, a photo, or a document.
During the handover
- Meet in an open, visible area rather than a private room, car, or isolated place.
- Do not hand over an item until the verification details match.
- For expensive items, ask a moderator, security guard, LC official, or trusted third party to witness the exchange.
- For IDs and official documents, consider handing over through a police post, LC office, school, employer, or relevant institution.
Money and rewards
Lost and Found does not require payment for return. If someone voluntarily offers transport refund or a reward, agree clearly before meeting. Avoid advance mobile money requests from people you do not trust.
After the item is returned
- The admin can mark the handover as completed.
- The report should then be resolved so it no longer appears on the public board.
- Keep any messages or proof of handover for a short time in case there is a dispute.
If something feels wrong
Pause the handover. Move to a safer public place, involve security or local authorities, and report the issue to Lost and Found.